Patient Rights will be exercised without regard to race, religion, sexual orientation, culture, economic, educational background, or source of payment for care.
As a patient of Appleton Area Health, you have the right to:
1. Considerate and respectful care.
2. Appropriate privacy.
3. Patient disclosures and records that are treated confidentially and except when required by law, patients are given the opportunity to approve or refuse care.
4. Patients are provided to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
5. Patients are given the opportunity to participate in decisions involving their healthcare, except when such participation is contraindicated for medical reasons.
6. Information is available to patients and staff regarding:
- Patient Rights
- Patient conduct and responsibilities
- Services available at Appleton Area Health
- Provisions for after-hour and emergency care
- Fees for services
- Payment policies
- Patient's right to refuse to participate in experimental research
- Advance directives, as required by state or federal law and regulations
- Credentials of health care professionals
7. Prior to receiving care, patients are informed of Patient Responsibilities ***
8. Patients are informed of their right to change their provider if other qualified providers are available.
9. Representation of accreditation to the public must accurately reflect the accredited entity.
10. Marketing or advertising regarding the competence and capabilities of the organization is not misleading.
11. Patients are provided with appropriate information regarding the absence of malpractice insurance coverage.
12. Patients are informed about procedures for expressing suggestions, complaints, and grievances, including those required by state and federal regulations.
13. Patients have the right to be free from all forms of abuse or harassment.
14. Patients have the right to privacy and security of individually identifiable health information.
15. Patients have the right to be fully informed about a treatment or procedure and expected outcome before it is performed.
16. If a patient is adjudged incompetent under applicable state health and safety laws by a court, the rights of the patient are exercised by the person appointed under state law to act on the patient's behalf.
17. If a state court has not adjudged a patient as incompetent, any legal representative designated by the patient may exercise the patient's right to the extent allowed by law.
18. The facility must inform the patient or patient's representative of the patient's rights and must protect and promote the exercise of such rights.
19. The facility must provide the patient or patient's representative with verbal and written notice of patient's rights in a language and manner that is understandable before providing care.
20. Patients have the right to exercise their rights without being subjected to discrimination or reprisal.
21. Patients have the right to choose other locations for recommended procedures.
We encourage you to participate in your own health care. We ask that all patients:
1. Provide accurate and complete information about their health, any medications - including over-the-counter products and dietary supplements, and any allergies or sensitivities
2. Follow the treatment plan recommended by their provider and participate in their care.
3. Provide a responsible adult to transport them home from AAH and remain with them for 24 hours, if required by their provider.
4. Inform their provider about any living will, medical power of attorney or other directive that could affect their care.
5. Accept personal financial responsibility for andy charges not covered by insurance.
6. Be respectful of all health care providers and staff, as well as other patients.
7. Patients are responsible for their actions if the refuse treatment or do not follow the provider's instructions.
8. Arrive as scheduled for appointments and to cancel, in advance, any appointments they cannot keep.
9. To become informed of the scope of basic services offered, the costs, the necessity for medical insurance and to actively seek clarification of any aspect of participation in the services offered by AAH that are not understood.