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Frequently Asked Questions

When can I visit my loved one?

Patient comfort and care is our main concern and rest is an important part of patient hospitalization. Therefore, we have established visiting hours (11am-8pm) so our patients can receive the best care possible.


Visiting Hours may vary by patient and reason for hospitalization. While an important part of the healing process is also visiting with family and friends, our patients may request limitations on their visiting hours or number of visitors. We appreciate your understanding if a nurse informs you of a limited visitation request by the patient.

How can I contact a hospital patient?

Call the hospital at (320) 289-1580.

How do I review your facility chargemaster?

Please contact Jake Redepenning, CFO at (320) 289-8514 to set up a time to review it on site.

What should I do when I need a refill on my prescription?

If you need a prescription refilled, please contact your pharmacy first. The pharmacist will fill your prescription and let you know if you are due to see the physician prior to the next refill.  If you still have questions please call the clinic and speak to a nurse.

Care Center FAQ

What Is Long-Term Care?

Long-term care refers to a comprehensive range of medical, personal, and social services coordinated to meet the physical, social, and emotional needs of people who are chronically ill or disabled. A care center may be the best choice for people who require 24-hour medical care and supervision.

What Type of Care Do Care Centers Provide?

Care Centers offer the most extensive care a person can get outside a hospital. Care Centers offer help with custodial care — like bathing, getting dressed, and eating — as well as skilled care. Skilled nursing care is given by a registered nurse and includes medical monitoring and treatments. Skilled care also includes services provided by specially trained professionals, such as physical, occupational, and respiratory therapists.

How Can I Find the Right Care Center For My Loved One?

Finding the right care center takes time. It is important to begin the search for a suitable care center well in advance of seeking admission to the facility. There may be waiting periods for available accommodations. Planning ahead also can make the transition of moving into a care center much easier. Talk with your family and caregivers about what services you will need. Take time to consider what services are important to you before calling different facilities.

Think about these questions:

  • What daily activities do I need help with (bathing, dressing, toileting assistance, eating)?

  • How often do I need help?

Before scheduling a visit to the care center you are interested in, ask about vacancies, admission requirements, level of care provided, and participation in government-funded health insurance options.

How Can I Pay for Living in a Care Center?

As you and your family evaluate your care needs, it’s important to consider financing options. Payment for care centers can be made through Medicare, Medicaid, private insurance, and personal funds.


Here’s a brief summary of some of the financing options.

  • Medicare is a federal health insurance program providing health care benefits to all Americans age 65 and over. Insurance protection intended to cover major hospital care is provided without regard to income. Medicare will only provide 100 days of nursing care, and only if a person requires skilled care and is referred by a doctor when discharged from the hospital. If a person needs custodial care alone, Medicare won’t cover it. Medicare only pays for skilled care in a nursing facility that has a Medicare license.

  • Medicaid is a joint federal/state health insurance program providing medical care benefits to low income Americans who meet certain requirements. Nursing home care is covered through Medicaid, but the requirements and covered services vary widely from state to state. To become eligible for Medicaid coverage, people usually have to spend all of their assets first. This means that they might pay for nursing home care out of pocket initially. Once their money runs out, Medicaid would kick in. It’s a good idea to work with a lawyer who specializes in elder law when determining Medicaid eligibility.

  • Private long-term care insurance is a health insurance option that, if purchased, supplements Medicare coverage. Private long-term care insurance policies vary greatly. Each policy has its own eligibility requirements, restrictions, costs, and benefits.

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